Servicenow Online Training

Servicenow Online Training

ServiceNow Academy Online Training Institute provides best ServiceNow online training Institute by our Highly Professional Certified Trainers. We are delighted to be one of the best leading IT online training with best experienced IT professionals and skilled resources. We have been offering courses to consultants, companies so that they can meet all the challenges in their respective technologies.

ServiceNow Online Training Course Content

Introduction to Service Now

    • What is Service Now
    • Why and who can use Service Now
    • Concept of cloud computing in Service Now
    • Introduction to ITIL foundation
    • Navigation and users
    • Helpful portals, releases

Customize Homepage

    • Creating Gauges
    • Define CSS properties, UI Properties
    • Change visibility of Homepage and banner

Tables, Form, Dictionary

      • C


    • reating Application, module
    • Creating table
    • Personalizing form and table layout
    • Creating Section,
    • View
    • Dictionary entries
    • Dictionary overrides
    • Reference qualifiers
    • Related lists

Update set’s Creation

    • Creating an update set
    • Merge update set
    • Retrieve Update set in another instance

Creating workflow

    • Workflow editor and workflow scripts
    • Workflow activities and workflow context
    • Workflow stages, transitions

Service catalog management

    • Use of service catalog, back end execution
    • Creating catalog item, record producer, order guide
    • Create RITM and catalog task
    • Attaching workflow to catalog items

Importing data in Service Now

    • Data sources,
    • XML import
    • Transform maps,
    • Scheduled data import
    • Import sets
    • Transform scripts
    • Data load automation

User Administration

    • Creating groups
    • Users and Departments
    • Concept of delegation
    • Customizing user profile
    • Roles & group membership
    • Fetch detail of logged in user

Email Notification

    • Defining a Template
    • Define notification
    • Email logs
    • Introduction to SMTP and POP mail servers
    • Trigger email on event

Create SLA & Schedule

    • SLA Definitions
    • SLA Properties
    • Attach SLA to tasks
    • Create schedule and child schedule

Scheduled Jobs

    • Introduction to scheduled jobs
    • Scheduled Job log
    • Scheduled reports

Access Control List

    • Create Read, Write and Create ACL on table and field level
    • Debug ACLS
    • Write ACL Scripts
    • Concept of privileged system admin

Content Management (CMS)

    • Creating site, page
    • Dynamic content block
    • Define Header, theme, style sheet
    • Creating UI page, UI macros

Introduction to Web service

    • Introduction to web services
    • SOAP Messages


  • Personalize users
  • Debugging Business Rule
  • Debugging ACL
  • Background scripts

Highlights of ServiceNow Online training:-

*  Very in-depth course material with Real-Time Scenarios for each topic with its Solutions for ServiceNow Online Trainings.

*  We Also provide Case studies for ServiceNow Online Training.

*  We do Schedule the sessions based upon your comfort by our Highly Qualified Trainers and Real-time Experts.

*  We provide you with your recorded session for further Reference.

* We also provide Normal Track, Fast Track and Weekend Batches also for ServiceNow Online Training.

* We also provide Cost Effective and Flexible Payment Schemes.

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