Introduction to Service Now

• • What is Service Now
  • Why and who can use Service Now
  • Concept of cloud computing in Service Now
  • Introduction to ITIL foundation
  • Navigation and users
  • Helpful portals, releases

Customize Homepage

• • Creating Gauges
  • Define CSS properties, UI Properties
  • Change visibility of Homepage and banner

Tables, Form, Dictionary

• C

   

  • reating Application, module
  • Creating table
  • Personalizing form and table layout
  • Creating Section,
  • View
  • Dictionary entries
  • Dictionary overrides
  • Reference qualifiers
  • Related lists

Update set’s Creation

• • Creating an update set
  • Merge update set
  • Retrieve Update set in another instance

Creating workflow

• • Workflow editor and workflow scripts
  • Workflow activities and workflow context
  • Workflow stages, transitions

Service catalog management

• • Use of service catalog, back end execution
  • Creating catalog item, record producer, order guide
  • Create RITM and catalog task
  • Attaching workflow to catalog items

Importing data in Service Now

• • Data sources,
  • XML import
  • Transform maps,
  • Scheduled data import
  • Import sets
  • Transform scripts
  • Data load automation

User Administration

• • Creating groups
  • Users and Departments
  • Concept of delegation
  • Customizing user profile
  • Roles & group membership
  • Fetch detail of logged in user

Email Notification

• • Defining a Template
  • Define notification
  • Email logs
  • Introduction to SMTP and POP mail servers
  • Trigger email on event

Create SLA & Schedule

• • SLA Definitions
  • SLA Properties
  • Attach SLA to tasks
  • Create schedule and child schedule

Scheduled Jobs

• • Introduction to scheduled jobs
  • Scheduled Job log
  • Scheduled reports

Access Control List

• • Create Read, Write and Create ACL on table and field level
  • Debug ACLS
  • Write ACL Scripts
  • Concept of privileged system admin

Content Management (CMS)

• • Creating site, page
  • Dynamic content block
  • Define Header, theme, style sheet
  • Creating UI page, UI macros

Introduction to Web service

• • Introduction to web services
  • SOAP Messages

Debugging

• Personalize users
• Debugging Business Rule
• Debugging ACL
• Background scripts

Highlights of ServiceNow Online training:-

*  Very in-depth course material with Real-Time Scenarios for each topic with its Solutions for ServiceNow Online Trainings.

*  We Also provide Case studies for ServiceNow Online Training.

*  We do Schedule the sessions based upon your comfort by our Highly Qualified Trainers and Real-time Experts.

*  We provide you with your recorded session for further Reference.

* We also provide Normal Track, Fast Track and Weekend Batches also for ServiceNow Online Training.

* We also provide Cost Effective and Flexible Payment Schemes.

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